You can delete your Mugoo account at any time, from inside the app or by emailing us. This page explains exactly what happens when you do.
Delete it from the app
This is the fastest way and takes effect immediately.
- Open Mugoo and go to the Profile tab
- Scroll down and tap Delete my account
- Read the summary, then confirm
Delete it without the app
If you have uninstalled Mugoo or cannot sign in, email support@mugoo.in from the address on your account, or from any address if you tell us the phone number you signed up with. Put Delete my account in the subject.
We may ask one question to confirm the account is yours — we will never ask for your password. We action requests within 7 days.
What gets deleted
- Your profile: name, email address and profile photo
- Your saved addresses
- Your pets and their profiles, photos and health records
- Your saved devices, so you stop receiving notifications
- Your sign-in sessions — you are signed out everywhere immediately
Your account is closed and can no longer be used to sign in. Your pets stop appearing to providers and anywhere else in Mugoo.
What we have to keep, and for how long
We cannot delete everything, and we would rather tell you plainly than let you find out later.
- Bookings and invoices — kept for up to 8 years. Indian law requires a company to retain its books of account and tax records, and a booking you paid for is part of those records. They are kept against your closed account, not against a usable profile.
- Payment records — our payment provider keeps its own transaction records under its own legal obligations. We cannot remove those on your behalf.
- Anything required for a live dispute — if there is an open complaint, refund or legal matter, we keep what relates to it until it is resolved.
We do not use any of the above for marketing, and we do not sell it.
One thing that will stop you
If you have a booking in progress — a groomer on the way, a session underway, a pet in someone's care — deletion is refused until it finishes or you cancel it. We will tell you how many bookings are blocking it. This is deliberate: we are not willing to lose track of an animal because an account vanished mid-service.
Can you come back?
Deletion cannot be undone. You are welcome to sign up again with the same phone number, but it will be a new account — your pets, addresses and booking history will not come back with you.
Questions
Email support@mugoo.in. Muvelan Ventures Private Limited, Coimbatore, Tamil Nadu, India.