Mugoo is a small team in Coimbatore. A person reads every message — not a bot and not a queue.
Get in touch
- Anything about a booking, a pet or your account — support@mugoo.in
- Joining Mugoo as a groomer, vet or trainer — business@mugoo.in
We reply within one working day, usually sooner. Monday to Saturday, 9am to 7pm IST.
If a pet is unwell right now
Do not wait for us. Contact your nearest veterinary hospital straight away. Mugoo is not an emergency service and we may not see your message for some hours. Tell us afterwards and we will help with whatever follows.
What to include
It saves a round trip if your first message has:
- Your booking reference, if it is about a booking
- The phone number on your Mugoo account
- What you expected, and what happened instead
- A photo, if it is something we would need to see
Common things
I cannot sign in
Check the phone number is the one you signed up with. If the code does not arrive, wait a minute and ask again rather than requesting several in a row. Still stuck — email us and we will sort it out by hand.
I need to cancel or change a booking
Open the booking in the app and use Cancel booking or Reschedule. What you get back is set out in our Cancellation & Refund Policy, and the app shows you the amount before you confirm.
Nobody turned up
Email us the same day. A provider who misses a visit without telling you is a serious matter for us, and you are not paying for a service you did not receive.
I want to delete my account
You can do it yourself from the Profile tab. See Delete your account for exactly what is removed and what we have to keep.
Where we are
Muvelan Ventures Private Limited
Coimbatore, Tamil Nadu, India
support@mugoo.in